Privacy Policy

1. Introduction

Rise, owned and operated by Rising Dine Private Limited ("Company"), incorporated under the Companies Act, 2013 with CIN U62099MP2024PTC073368, values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website, services, and products (collectively, the "Rise Platforms").

By accessing or using our Rise Platforms, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Platforms.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email, phone number, address, and other identifiable details provided during account registration or inquiries.
• Transaction Information: Details of purchases, billing, and payment history.
• Technical Data: IP addresses, browser type, device information, and usage statistics.
• Cookies and Tracking Data: Information collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information collected to:

• Provide, maintain, and improve our services.
• Process transactions and send order confirmations.
• Respond to customer inquiries and provide support.
• Send promotional and marketing communications (with opt-out options).
• Analyze usage trends and enhance user experience.
• Assess restaurant performance and upselling metrics for internal records and product improvements (data is not shared or published publicly).
• Comply with legal and regulatory obligations.

4. Sharing of Information

We do not sell, rent, or trade your personal data. However, we may share your information with:

• Service Providers: Third-party vendors assisting in operations, such as payment processing and analytics.
• Legal Compliance: Government authorities, when required by law or for security purposes.
• Business Transfers: In case of mergers, acquisitions, or asset transfers.

5. Data Security

We employ industry-standard security measures to protect your data from unauthorized access, disclosure, or loss. However, no online transmission or storage system is 100% secure.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data.
• Withdraw consent for marketing communications.
• Request information about data collection practices.

For any requests, contact us at support@getrise.in.

7. Cookies Policy

Our Platforms use cookies to enhance functionality and analyze site performance. You can control cookie preferences through browser settings.

8. Third-Party Links

Our Platforms may contain links to third-party websites. We are not responsible for their privacy policies and practices.

9. Retention of Data

We retain your data for as long as necessary to fulfill service obligations and comply with legal requirements.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our Platforms after changes means acceptance of the updated policy.

11. Contact Us

For any privacy-related concerns, contact us at: Rising Dine Private Limited, Indore
Email: support@getrise.in.
Address: 24, Opp. Mahatma Gandhi Hall, Siyaganj, Indore, Madhya Pradesh, 452007