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Voice AI · Now for Indian Hospitality
Your hotel's most
attentive voice,
always on call.
Vani answers room service requests, takes F&B orders, knows what your guests like — and steps aside the moment a human touch is needed.
वाणी — the voice of thoughtful service.
Vani is listening · Hindi · English · Hinglish · 8+ languages
V
Vani — Room 412, The Grand
Active
Guest · 11:47 PM
Room service mein kya available hai abhi? And please, no dairy — my daughter is lactose intolerant.
Vani
Of course! Tonight's late-night menu has Veg Biryani, Dal Tadka, and Masala Fries — all dairy-free. Your daughter's allergy is noted for this stay. Would you like to place an order?
Guest
Yes, two Biryanis please. And can I get extra raita?
Vani
Raita contains dairy — I'll note it as optional and flag this for your server. Your order is placed. Estimated delivery: 20 mins. Anything else for tonight? ☕
The Real Problem
Your team is brilliant.
But they can't be everywhere.
"Every time a guest calls for something routine at 2 AM, a great staff member is taken away from a guest who actually needs them."
- 40% of hotel calls go unanswered — especially at night and peak hours
- India faces a 100,000-person annual hospitality talent shortfall
- F&B contributes 40%+ of Indian luxury hotel revenue — yet most orders still happen over congested phone lines
- Repeat guest preferences are lost between stays — no memory, no magic
- Language barriers with global guests go unaddressed in smaller properties
A night at your hotel, without Vani…
📞
11:42 PM — Room 208 calls for extra towels
Your one night-shift staff is already at the front desk with another guest.
🛎️
12:15 AM — Room service order placed wrong
Allergic guest's dietary need was not passed to the kitchen. Crisis averted — barely.
🌍
7:00 AM — International guest needs restaurant reco
Nobody on shift speaks German. Guest eats out instead of at your property.
💸
Every day — Upsell opportunities missed
No one proactively suggested spa, late checkout, or the chef's special.
What Vani Does
Everything routine.
Nothing robotic.
Vani handles the routine beautifully, so your team can handle the remarkable unforgettably.
F&B & Room Service Orders
Guests place orders in natural language — Hindi, English, or both. Vani confirms, routes to kitchen, tracks status, and sends ETA. No hold music. No missed orders.
Revenue +Best Sellers & Smart Suggests
Vani knows what's popular tonight, what pairs well, and when to suggest a dessert upsell. Guest asks "what's good?" — Vani answers like a well-trained captain, not a chatbot.
Upsell +Allergy & Dietary Memory
Vani remembers dietary restrictions across a guest's entire stay. Flags allergens in real-time, escalates to staff when needed. Never a missed note in the kitchen.
Safety FirstGuest Preference Learning
From pillow firmness to preferred wake-up time — Vani builds a preference profile through natural conversation. Returns guests feel known. Because they are.
Loyalty +Smart Escalation to Humans
When a guest needs warmth, resolution, or something genuinely complex — Vani hands off seamlessly to reception with full context. No repeat explaining. No dropped ball.
Human FirstHindi · English · Hinglish
Vani understands the way Indians actually speak — switching mid-sentence, mixing registers. Plus English for international guests. 8+ languages available.
India NativeHow It Works
Up and running in 7 days.
No hardware purchases. No month-long implementations. Vani plugs into your existing setup.
1
Connect Your Property
We integrate Vani with your PMS (IDS Next, Hotelogix, Opera) and your F&B POS. Your menu, your policies — loaded in.
2
Train Vani on Your Brand
Vani learns your property's voice — from room service timings to spa hours to how your brand greets guests. No one-size-fits-all scripts.
3
Go Live. See Results.
Guests interact via in-room device, WhatsApp, or phone. Your team sees every order and preference on a live dashboard. Revenue flows in.
Our Philosophy
Vani isn't here to
replace anyone.
Atithi Devo Bhava — the guest is God. That belief lives in your team, not in software. Vani is here to give your people the freedom to live it more fully.
01
AI handles the head-down. Your team does the head-up.
Routine requests, order confirmations, allergy flags — Vani takes these so your staff can focus on eye contact, remembering names, and genuine hospitality moments.
02
Escalation is a feature, not a failure.
Vani is designed to know when to step back. Emotional moments, complaints, and anything requiring judgment — human staff always take over, with full context in hand.
03
Vani remembers so your staff can surprise.
When a returning guest's preferences are already known, your housekeeping team can set the room up right before check-in. That's not automation — that's magic.
What Vani handles vs. your team
Task
Vani
Your Team
Room service orders
✓ Always
Delivery
Allergy flagging
✓ Automatic
Review
Guest preferences
✓ Captures
✓ Acts on it
F&B upselling
✓ Suggests
✓ Recommends
Complaint resolution
→ Escalates
✓ Resolves
Emotional connection
✗ Not its job
✓ Always
2 AM routine requests
✓ Handles
Rests 😴
The Numbers
Hotels using voice AI
see results fast.
Across global deployments at properties like Mandarin Oriental, IHG, and boutique luxury hotels, the data is consistent.
54%
Increase in room service revenue with digital voice ordering
Mandarin Oriental, via IRIS
43%
Reduction in front-desk calls after voice AI deployment
Aiello, 210+ hotels, Asia
27%
Higher guest satisfaction scores (CSAT/NPS)
HFTP Industry Report
₹10L+
Annual savings for a 200-room property from efficiency gains
Rise estimate, India-adjusted
Built For
Every kind of Indian hospitality.
Different properties need different things. Vani adapts to your brand, your guests, and your scale.
Luxury & Heritage
Taj, Leela, Oberoi-grade
Vani works invisibly — handling the routine back-of-house so your staff can focus entirely on the art of service. Guests never know there's AI. They just notice the service is exceptional.
- Preference memory across stays
- Discreet, white-labeled as your brand
- Seamless butler escalation
- Multilingual for international guests
Business & Premium
Lemon Tree, ITC Fortune, Marriott
Business travelers want speed and accuracy. Vani takes orders fast, confirms correctly, and escalates instantly. Your staff stays focused on the lobby, not the phones.
- F&B voice ordering with POS integration
- Allergy tracking across every meal
- Automated upsells (spa, late checkout)
- Real-time dashboard for operations
Boutique Resorts
Wilderness, Heritage, Wellness
Small teams, high expectations. Vani gives boutique resorts the service infrastructure of a 300-room hotel, without the headcount. One staff member, Vani-powered, can do the work of three.
- Works without a dedicated IT team
- WhatsApp + in-room + phone, all in one
- Custom personality matching your brand
- 7-day setup, no hardware required
Early Voices
What hoteliers
are saying.
We were skeptical — our brand is built on human connection. But Vani actually gave our team more time for the moments that matter. Our F&B revenue in the first month went up by 38%.
My night-shift team used to spend 80% of their time answering phones. Now they actually walk the floor, check in with guests, catch things before they become problems. Game changer.
🤝
Be our first marquee partner in India.
We're offering 3 pilot properties a fully managed free pilot for 60 days — in exchange for honest feedback and a case study. Limited slots.
Get Started
Your guests are
already asking.
Book a 30-minute call and we'll show you exactly what Vani would look like in your property — custom demo, your menu, your brand voice.
No commitment. No credit card. 60-day free pilots available.
Trusted by🇮🇳 Made in India🔒 SOC 2 Ready🤝 Startup India⚡ AWS Backed🏛️ IIMB Portfolio